NAIFA Rhode Island

Customer Tells - Meeting & Exceeding Customer’s Expectations

  • Tuesday, October 16, 2018
  • 8:00 AM
  • 2400 Post Road, Warwick, RI 02886


Registration is closed

People are giving away“tells” all the time without realizing it It is crucial to read those “tells” and then adapt your behavior to mirror your client or customers. Learn valuable tips to more effectively engage and interact with your clients and customers. This presentation is being led by Dr. Ben Sorensen, and is FREE for NAIFA RI Members.


Dr. Ben Sorensen is the vice president of Optimum Associates, LLC, a premier leadership training and management consulting firm. Ben brings a rich mix of corporate experience, nonprofit work, and teaching ability to help individuals in corporate, governmental, and nonprofit organizations improve their professional skills. Those skills include communication, resolving conflict, delivering effective customer service, providing more effective feedback to employees, and increasing organizational savvy.


Tuesday, October 16
8:00        Registration
8:30        Program
Location: 2400 Post Road, Warwick, RI.
Cost:  FREE for members, $35 non-members.


Contact Us

National Association of Insurance and Financial Advisors of Rhode Island

2400 Post Road
Warwick, RI 02886

Phone: 401-739-2977


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